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SignalDeskProduct triage · 5-person team
Triage queue

SD-108 · Payments

Checkout retries charge card twice on slow networks

CriticalOpenReported Aug 21, 2026 by support@signaldesk.io

Description

On 3G connections the confirm button fires two POST /charges requests. Two customers reported duplicate charges of $49. Idempotency key appears to be regenerated on retry.

Triage notes

  • Reproduced with network throttling at 400kb/s.
  • Refunds issued manually for both affected orders.